| Smart Card / Debit Card | Features | Support | Security Tips | FAQs | ATM Locator |
| Security Tips |
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| Card Protection |
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On receipt of your SmartCard, immediately sign on the signature panel at the back of the card. |
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Do not bend your card. Protect it from magnetic fields. |
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Do not leave your card exposed to sunlight or heat. |
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Do not scratch the magnetic strip at the back, as it will affect your encoded data on the card. |
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Please do not place two cards with magnetic strips face to face. |
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Write down your card number and the related details separately which can be easily accessed. In case of loss or theft of your card, you need to secure yourself by promptly reporting using this information. |
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| Doing a Transaction |
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Please check your transaction slip from the ATM or POS to ensure that the details are correct. |
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After using your card at the merchant location, please ensure that the card returned to you is yours. |
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Retain your copy of the transaction slip to reconcile it later with your statement. Read and follow all instructions carefully. If you think that you have incorrectly entered your transaction, start all over again. |
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| PIN Security |
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You approve/authorize your transaction with your PIN code. Make sure that you protect it because it is equivalent to your signature of approval. |
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Keep your SmartCard and PIN in separate places for protection in case of loss or theft. |
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Change your PIN frequently. |
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For your safety, do not write your pin anywhere or disclose it to anyone. In case you suspect your PIN may have been revealed, immediately change your PIN code. |
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| ATM Usage |
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Insert your SmartCard into the slot provided for this purpose. Make sure it enters the slot with the arrow on the card pointing in the direction of the slot. |
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In case of an incorrect PIN, the ATM will display “Incorrect Number, Please Enter Again”. The correct PIN should then be entered. |
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When using an ATM, shield other people from viewing your transactions by standing in front of the screen. |
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If your withdrawal at ATM is denied, wait a while and try again in a few minutes. |
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Please remember to remove your card immediately otherwise the ATM will retain it. |
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| POS Usage |
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The merchants will follow prescribed steps for doing different types of transactions at the POS terminals. Ensure you enter your PIN after verifying the transaction amount. |
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In case of refund transaction, always obtain a copy of the transaction receipt. |
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In case your transaction has been cancelled by the merchant, always obtain your copy of the “void” transaction slip. |
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In case you have been asked to authorise a transaction more than once, please ensure you take a transaction slip for each time you entered the PIN. |
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