Department/Div | Reports to |
---|---|
MCB Contact Center/ OPG | Team Leader – Contact Center |
Call Center representative’s job is to actively listen to, troubleshoot and resolve customer problems and concerns. Representatives are also responsible for identifying and escalating customer issues to the appropriate department/Line manager, as well as executing banking transactions/maintenance relevant to MCB products or special promotions.
No. |
Accountability |
%Time |
---|---|---|
1 |
Meet personal/team qualitative and quantitative targets(As per approved Performance scoring matrix ) |
60% |
2 |
In case observe any suspiciousness / fraudulent activity call center executive will report it immediately to the available floor manager/Team leader. |
20% |
3 |
A call center representative’s work shift varies and can take place during the morning, afternoon or evening hours depending on call volume |
10% |
4 |
Positive Attitude, goal oriented, innovative and team player |
10% |
Education |
Minimum Bachelor Degree |
---|---|
Knowledge and Skills |
Excellent listening and verbal communication skills , Ability to multi-task, set priorities and manage time effectively |
Experience Profile |
One year relevant filed experience is preferable |
Behavioral Competencies |
Excellent interpersonal and communication skills. Proven ability to problem solve and handle a wide range of decision making |
“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”
To apply for this position, please email us your updated CV at [email protected]. Kindly mention the full job title in the subject line of your email.
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