Department/Div | Reports to |
---|---|
MCB Contact Center/ OPG | Team Leader – Contact Center |
Call Center representative’s job is to actively listen to, troubleshoot and resolve customer problems and concerns. Representatives are also responsible for identifying and escalating customer issues to the appropriate department/Line manager, as well as executing banking transactions/maintenance relevant to MCB products or special promotions.
No. |
Accountability |
%Time |
---|---|---|
1 |
Meet personal/team qualitative and quantitative targets(As per approved Performance scoring matrix ) |
60% |
2 |
In case observe any suspiciousness / fraudulent activity call center executive will report it immediately to the available floor manager/Team leader. |
20% |
3 |
A call center representative’s work shift varies and can take place during the morning, afternoon or evening hours depending on call volume |
10% |
4 |
Positive Attitude, goal oriented, innovative and team player |
10% |
Education |
Minimum Bachelor Degree |
---|---|
Knowledge and Skills |
Excellent listening and verbal communication skills , Ability to multi-task, set priorities and manage time effectively |
Experience Profile |
One year relevant filed experience is preferable |
Behavioral Competencies |
Excellent interpersonal and communication skills. Proven ability to problem solve and handle a wide range of decision making |
“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”
To apply for this position, Please visit https://careers.mcb.com.pk/
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