MCB Bank Pakistan

Contact Center Executive

Department/Div:	Reports to:
MCB Contact Center/ OPG	Team Leader – Contact Center

JOB Description

Call Center representative’s job is to actively listen to, troubleshoot and resolve customer problems and concerns. Representatives are also responsible for identifying and escalating customer issues to the appropriate department/Line manager, as well as executing banking transactions/maintenance relevant to MCB products or special promotions.

PRINCIPAL ACCOUNTABILITIES

No.	Accountability	%Time
1	Meet personal/team qualitative and quantitative targets(As per approved Performance scoring matrix )	60%
2	In case observe any suspiciousness / fraudulent activity call center executive will report it immediately to the available floor manager/Team leader.	20%
3	A call center representative’s work shift varies and can take place during the morning, afternoon or evening hours depending on call volume	10%
4	Positive Attitude, goal oriented, innovative and team player	10%

KNOWLEDGE AND EXPERIENCE

Education:	Minimum Bachelor Degree
Knowledge and Skills:	Excellent listening and verbal communication skills , Ability to multi-task, set priorities and manage time effectively
Experience Profile:	One year relevant filed experience is preferable.
Behavioural Competencies:	Excellent interpersonal and communication skills. Proven ability to problem solve and handle a wide range of decision making

Important Note

“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”

To apply for this position please share your resume at [email protected] Do not forget to mention the title of the position in the subject of your email.

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Contact Center Executive

JOB Description

PRINCIPAL ACCOUNTABILITIES

KNOWLEDGE AND EXPERIENCE

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