1

Providing greet and assist service to walk in clients and their representatives to ensure that they get desired service standard and experience – expected from Privilege.

20%

2

Resolving Privilege client issues, complaints, queries at the branch level and with relevant stakeholders cross functionally to deliver single point of contact resolution.

10%

3

Owning and executing Service Quality standards (client inquiries, complaints, stationery, brochures, forms, house keeping checklists) to enable Privilege deliver world class experience.

10%

4

Driving services processes including, account statements, PIN generation support, help with cheque book issuance, and others to deliver desired client experience.

5%

5

Organizing weekly updates and monthly service huddles and recording points of action and actively tracking them for closure, to deliver world class service environment.

10%

6

Learning banking products, consumer finance products, wealth management products to effectively communicate and deepen Privilege client relationships.

10%

7

Maintaining the branch notice board and fixtures to ensure that Privilege is presented as the best structured and orgnaized banking experience.

5%

8

Owning the exterior and interior physical space of the branch setting industry standards for cleanliness, friendliness, and welcoming environment.

5%

9

Partnering with Branch Manager and team on effective relationship management of existing client portfolio to deepen Privilege relationships.

15%

10

Supporting Branch Manager and team through reaching out to prospective clients and contribute to business growth.

10%