1

• Meet team qualitative and quantitative targets (As per approved Performance scoring matrix).
• Officer will ensure to provide all general information related MCB services/Products and ensure to provide alternate resolution (If any) according to customer query.

60%

2

If any suspicious / fraudulent activity observes/reports on live chat portal, chat officer will ensure to arrange call back for customer on immediate basis.

20%

3

Officer chat bot work shift varies and can take place during the morning, afternoon or evening hours depending on Chat volume

10%

4

• Good English writing and communication skill.
• Good typing speed, Positive Attitude, and team player.

10%