MCB Bank Pakistan

Officer Chat Bot

Department/Div	Reports To
MCB Contact Centre/ OPG	Team Leader Live chat – Contact Centre

JOB Description

Officer chat Bot job is to timely response the customers on live chat portal, resolve customer problems and concerns. Officers are also responsible for identifying and escalating customer issues to the appropriate department/Line manager.

PRINCIPAL ACCOUNTABILITIES

No.	Accountability	%Time
1	Meet team qualitative and quantitative targets (As per approved Performance scoring matrix). Officer will ensure to provide all general information related MCB services/Products and ensure to provide alternate resolution (If any) according to customer query.	60%
2	If any suspicious / fraudulent activity observes/reports on live chat portal, chat officer will ensure to arrange call back for customer on immediate basis.	20%
3	Officer chat bot work shift varies and can take place during the morning, afternoon or evening hours depending on Chat volume	10%
4	Good English writing and communication skill. Good typing speed, Positive Attitude, and team player.	10%

KNOWLEDGE AND EXPERIENCE

Education	Minimum Bachelor Degree
Knowledge and Skills	Excellent English reading and writing skills, Good typing speed, Ability to multi-task, set priorities and manage time effectively.
Experience Profile	One year relevant filed experience is preferable.
Behavioural Competencies	Excellent interpersonal and communication/writing skills. Proven ability to problem solve and handle a wide range of decision making

Important Note

“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”

To apply for this position, Please visit https://careers.mcb.com.pk/

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Officer Chat Bot

JOB Description

PRINCIPAL ACCOUNTABILITIES

KNOWLEDGE AND EXPERIENCE

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