1

Creating and implementing plan to deliver world class client experience to MCB Privilege account holders.

10%

2

Developing and delivering an effective sales strategy to grow Privilege branch’s current account and saving accounts book.

15%

3

Understanding and constantly scanning the branch business location / area for effective client prospecting within 3 km radius of the branch.

10%

4

Serving assigned client portfolio in a distinguished way to cultivate and deepen Privilege banking relationships for the long term.

15%

5

Partnering with the Branch Manager to ensure that Privilege banking branch becomes the one-stop-shop for its clients’ all banking needs (including cross sell)

10%

6

Understanding competitors very well to outshine them through knowledge and expertise when dealing with clients, to deliver a world class Privilege experience.

5%

7

Working dynamically / collaboratively to resolve client queries & problems quickly to deliver a world class Privilege experience.

10%

8

Understanding & implementing in true spirit, ‘know your customer’, (ii) anti-money laundering regulations/policies (Bank’s & Regulatory) to deliver effective controls.

10%

9

Being a strong and supportive team player, helping the Branch Manager and branch colleagues / branch Ops in delivering Privilege success.

10%

10

Engaging in new learning, industry best practices, and creative thinking to partner in evolving Privilege as a world class banking experience.

5%