MCB Bank Pakistan

Universal Services Officer

Department / Div	Reports to
Branch Banking	Branch Services Manager

JOB Description

The main purpose of this job role is to perform all types of customer transactions including Cash related within defined TATs ensuring efficient service delivery & effective controls

PRINCIPAL ACCOUNTABILITIES

No.	Accountability	%Time
1	To enhance customer experience by providing quality service to customers diligently and efficiently within the bank’s defined turnaround time (TATs)	20%
2	To perform all transactions as per defined SOPs / policies of the Bank to mitigate operational risks	15%
3	To specifically ensure that Regulatory Requirements pertaining to AML/CFT and Currency Management Strategy are met while performing assigned transactions & activities	15%
4	To manage assigned Cash as per defined SOPs to achieve zero level of operational risk or loss	15%
5	To make efforts for activation of dormant accounts, generate deposits as well as Cross Sell bank’s products to customers	25%
6	Improve and increase personal capacity through enhanced knowledge about Polices & SOPs, Bank Products and Service Protocols	10%

KNOWLEDGE AND EXPERIENCE

Knowledge and Skills	Bachelors/ Masters from a reputable university Knowledge of banking operations
Experience Profile	0-2 years
Behavioral Competencies:	Interpersonal skills Ability to work under pressure

Additional Information

Any other assignment as per directives of Line Management.

Important Note

“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”

To apply for this position please share your resume at [email protected] Do not forget to mention the title of the position in the subject of your email.

Deposit Accounts

Digital Banking

Roshan Digital Account

Cards

Consumer Loans

Remittances

Wealth Management

Universal Services Officer

JOB Description

PRINCIPAL ACCOUNTABILITIES

KNOWLEDGE AND EXPERIENCE

Additional Information

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