At MCB Bank, we believe that it is important to listen to our customers; therefore, we welcome your comments and suggestions. Please take a few minutes to provide us your valuable feedback.

• Bank Account/ATM
• MCB Visa
• Personal Loan
• Business Sarmaya
• Bancassurance
• Home Loan
• Car4U
• Other

Please give your opinion by ticking the relevant box.	N/A	dissatisfied	satisfied
Branch Environment
Was the temperature of the branch comfortable at the time of your visit?
Was there sufficient seating arrangement in the banking hall?
How did you find the cleanliness of the branch?
Friendliness Of Staff
Was CSO polite and courteous, and provided you appropriate information?
Was the Teller helpful and courteous to you during the transaction?
Was the Branch Manager helpful and courteous towards you?
Was the Operations Manager courteous and helpful?
Was the General Banking Officer courteous and helpful?
Product Knowledge
Was the branch staff able to answer all your queries?
Remote Banking Services
How do you feel about our
ATM Services
Call Center Services
Mobile Banking Services
Internet Banking Services
Waiting and Transaction time
Are you comfortable with the following
Wait Time before you reach the cash counter
Time taken by the tellers to carry out your transaction
Time taken for Online / Inter Branch funds transfer