In order to make a complaint to State Bank of Pakistan (for General Banking Services or Utility Bills), you can contact the following addresses and / or the given contact numbers.

Complaints / Suggestions:
Consumer Protection Department
State Bank of Pakistan
5th Floor, SBP Main Building
I.I Chudrigar Road, Karachi
Phone : +92 21 99218147
+92 21 99218148
+92 21 99218149
E-mail: cpd.helpdesk@sbp.org.pk

Utility Bills and Payments:
Complaints
Policy Officer (Utility Bills)
Banking Policy & Regulation Department
State Bank of Pakistan
Karachi
Phone : +92 21 32453555
Phone : +92 21 99212306
E-mail: utility.bills@sbp.org.pk